Last updated: 23 September 2026
This policy explains how cancellations and refunds work for services provided by Raksa Solution. Because our work is custom and time-based, refunds depend on the stage of the project. Specific terms in your signed Proposal take precedence over this general policy.
Cancellation by the client
- You may cancel a project by written notice to contact@raksasolution.com.
- Before work starts: if no work has begun, the advance paid is refundable after deducting any non-recoverable third-party costs already incurred and payment processing charges.
- After work starts: payments are adjusted against work completed up to the date of cancellation. Any excess amount paid beyond the value of completed work will be refunded; amounts for completed milestones are non-refundable.
- Deliverables completed and paid for up to cancellation will be handed over.
Non-refundable items
- Third-party purchases made on your behalf: domains, hosting, SSL certificates, paid themes or plugins, app store fees, SMS/WhatsApp/AI API credits and government or registration fees
- Advertising spend already paid to platforms such as Google or Meta
- Completed and approved milestones, monthly retainers for months already served, and consultation fees
Digital marketing and retainers
Monthly services (such as SEO, social media management or maintenance) can be cancelled with the notice period stated in the Proposal (typically 30 days). Fees for the current month are non-refundable.
Registration services
Government and statutory fees are non-refundable once an application is filed. Our service fee is refundable only if we have not started processing the application.
Cancellation by Raksa Solution
If we are unable to continue a project for reasons within our control, we will refund amounts paid for work not yet delivered.
How refunds are processed
Approved refunds are processed to the original payment method or by bank transfer within 7–14 working days of approval.
Disputes
If you are unhappy with any part of our service, please contact us first — we will do our best to resolve the concern quickly and fairly.
Contact
Raksa Solution, First Floor, Banshi Vasundhara Apartment, Tulsi Nagar, Kakadeo, Kanpur Nagar, Uttar Pradesh 208025, India. Email: contact@raksasolution.com. Phone: +91 79050 16703.